Industry-related Questions

How do polyurethane products handle performance changes under different climatic conditions?

Polyurethane products' performance variations in diverse climates are primarily influenced by temperature, humidity, UV radiation, and oxidation. Mitigation strategies involve optimizing material formulation, processing techniques, structural design, and post-treatment protection.

What advantages does polyurethane insulation offer over traditional materials?

Compared to conventional insulation materials (e.g., rock wool, glass wool, EPS/XPS polystyrene, phenolic foam), polyurethane (PU) excels in key areas such as energy efficiency, durability, and multi-function adaptability. Its ultra-low thermal conductivity, high strength, waterproofing, and installation flexibility ensure superior energy-saving efficiency, space utilization, and long-term reliability. While flame retardancy upgrading and eco-friendly blowing agent promotion remain priorities, PU's comprehensive performance makes it the preferred choice for high-end insulation in industrial, construction, and transportation sectors.

In which industries are your polyurethane products applied?

Our products are widely used in construction (exterior walls, roofs, floors), cold chain storage (refrigeration panels), automotive, bridges/tunnels, coal mine reinforcement, and water conservancy projects.

What is the fire rating of your polyurethane products?

Wanhua polyurethane foams achieve various flame-retardant standards (B1, B2, A-0, oxygen index 28/25 for commercial vehicles) through structural flame-retardant polyether and additive technology.

Do you offer food-contact certified products?

Wanhua’s waterborne polyurethane mortar has passed the rigorous FDA certification process, demonstrating safety, hygiene, and reliability.

Are MSDS certifications available?

Chemical products are accompanied by bilingual (Chinese/English) MSDS files, accessible for instant online download.

What is the service life of your polyurethane products?

Product lifespan can be extended via a "formulation-process-protection" trinity strategy:

Mild environments (e.g., indoor construction): Up to 30 years, approaching concrete durability.

Severe environments (e.g., outdoor, chemical exposure): 10–20 years with regular maintenance.

Future innovations include self-healing polyurethane (microcapsule-sealed repair agents) and bio-based PU to reduce environmental degradation sensitivity.

Are your products environmentally friendly?

 All polyurethane products comply with China’s environmental protection standards and meet national regulatory requirements.

Company-related Questions

What is your core competitive advantage?

As the world’s largest MDI manufacturer and polyurethane raw material supplier, we offer a comprehensive product portfolio, including:

Polyurethane foams, panels, fireproof coatings, anticorrosion coatings, architectural coatings, flooring coatings, permeable pavements, mortars, modular integrated buildings, automotive components, LNG ship parts, dam/seepage prevention materials.

Applications span construction, transportation, mining, underground pipelines, and water conservancy.

Can I visit your production facilities?

Yes. Please contact our staff in advance to schedule a visit. We will arrange a guided tour to showcase production processes and product details.

What differentiates your company from competitors?

Our strengths lie in R&D capabilities, superior product performance, diversified product lines, strict quality control, and a comprehensive service system.

Are your factories ISO-certified?

We hold ISO 9001/14001/45001 certifications and support online factory audits and document downloads.

What is the size of your R&D team?

Our high-quality R&D team consists of 139 professionals (27.3% of total 510 employees), including 3 PhDs and 49 master’s degree holders.

What is your R&D capacity?

We invest heavily in innovation, with a leading R&D team and multiple core patents driving industry-leading product development.

What is your minimum order quantity (MOQ)?

Standard products: 1MT. Custom products: Negotiable based on formulation complexity.

Business-related Questions

Can I request product samples?

Yes. Contact our sales team for samples, which may be free (up to 3 types) or subject to cost recovery for special formulations.

What payment methods are accepted?

LC, TT, Western Union. Qualified clients may apply for 30% deposit + 70% balance against B/L copy.

How are quality issues addressed?

We prioritize customer interests with a comprehensive after-sales service:

Custom products: Stringent compliance with specifications, validated via pre-production samples.

Standard products: Full refund/replacement for non-conforming items.

We ensure transparency and satisfaction through clear communication and proactive resolution.

Is technical support available?

Pre-sales: Professional consultation and solutions.

Post-sales: Continuous technical guidance, free operation manuals, and on-site engineer support for bulk orders.

What is your pricing policy?

Prices vary by model, specification, and order volume. Competitive pricing with transparent terms is available upon request.

What is your lead time?

Production scheduling depends on order volume and availability. Exact timelines will be confirmed upon order placement.

 

Logistics-related Questions

What protective packaging measures are used?

Products are shipped with moisture-proofing and wooden pallet reinforcement. Transportation modes (rail, sea, air) are tailored to destination requirements.

Can you assist with customs clearance?

Yes. We collaborate with professional customs brokers to provide CO/Form A and other documentation.

Customization-related Questions

Do you offer custom solutions?

Yes. We provide tailored polyurethane formulations for diverse applications.

What is your customization lead time?

Basic formulation adjustments: 7 working days. New product development: Negotiable based on complexity.

After-sales Questions

What is your technical support response time?

Initial solutions within 24 hours; complex issues resolved within 72 hours.

What is your customization lead time?

Basic formulation adjustments: 7 working days. New product development: Negotiable based on complexity.

How can I access product updates?

 Monthly technical whitepapers on our website. Subscribe for industry case studies via email.

Is a quality guarantee provided?

Yes. Products adhere to strict quality control processes and international standards.

How do I report product issues?

Contact our 24/7 after-sales team for immediate troubleshooting and resolution.